Shipping policy

Order processing times are separate from the estimated shipping times shown at checkout.

All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive another notification once your order has shipped.

Shipping Rates and Estimates

International Shipping

We offer international shipping to countries supported at checkout.

Your order may be subject to import duties, customs charges, taxes, or VAT once the shipment reaches your destination country.

Apexarn® is not responsible for these charges where they apply. Any applicable import duties or taxes are the responsibility of the customer.

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us containing a tracking number that you can use to check the status of your delivery.

Please allow up to 48 hours for tracking information to become available after receiving your shipping confirmation.

If you have not received your order within 20 days of receiving your shipping confirmation email, please contact us at:

info@apexarn.com

Please include your name and order number, and our Customer Support Team will investigate the shipment for you.

Refunds, Returns and Exchanges

Please see our full Return & Refund Policy [here].

Returns, refunds, replacements, and exchanges are handled in accordance with our Return & Refund Policy.

If your order arrives damaged or defective, please contact us as soon as possible at:

info@apexarn.com

Please include:

• Your order number
• A description of the issue
• A clear photo or video showing the condition of the item

We review damaged or defective orders on a case-by-case basis and will work with you to reach an appropriate resolution.

Questions?

If you have any further questions regarding shipping or delivery, please contact us at info@apexarn.com