Refund policy
At Apexarn®, we want every customer to feel confident and satisfied with their purchase. Our goal is to provide a simple, transparent, and hassle-free experience whenever you need assistance with an order.
Here’s everything you need to know about returns and refunds.
📅 30-Day Satisfaction Guarantee
We stand behind our products with a 30-Day Satisfaction Guarantee.
If you're not satisfied with your Apexarn® product, contact our Customer Support Team and we'll do our best to help resolve the issue. Depending on the circumstances, this may include product assistance, troubleshooting, a replacement, or an eligible refund.
Please note:
Refund requests under our Satisfaction Guarantee may require clear photo or video evidence showing the product, how it has been used, and the issue being experienced.
Original shipping fees are non-refundable unless otherwise required by applicable law.
📦 Returns
To be eligible for a standard return:
- The item must be unused, unopened, and in its original packaging.
- You must request the return within 15 days of delivery.
- Proof of purchase may be required.
If your item qualifies for a return:
- Contact our support team at info@apexarn.com.
- Provide a clear photo of the unopened product.
- Once your return is approved, we will provide the appropriate return address and return instructions.
- After the returned item has been received and inspected, we will notify you regarding approval of your refund.
- If approved, the eligible order subtotal will be refunded to your original payment method.
Original shipping charges are not included in the refund.
Return shipping costs are the responsibility of the customer.
Please do not send a product back before receiving return approval and instructions from our Customer Support Team.
Refund Processing Time
Once your refund has been approved and issued, please allow approximately 5–10 business days for the funds to appear in your account.
Processing times may vary depending on your bank, credit card provider, or payment method.
🧼 Hygiene & Safety Policy
For hygiene and safety reasons, used or opened products generally cannot be returned as standard returns.
This policy helps ensure that every Apexarn® customer receives a product that has not previously been used by another customer.
This does not prevent you from contacting us regarding an item that is defective, damaged, or otherwise eligible under our Satisfaction Guarantee.
💥 Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so that we can investigate the issue.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs or video showing the product
- A photograph of the packaging where relevant
Once reviewed, we may provide an appropriate resolution such as a replacement or refund depending on the circumstances.
Please keep the item and its original packaging until our Customer Support Team has reviewed your request.
📦 Shipping Times
We aim to process and dispatch orders as quickly as possible. Once your order has been processed, it will be handed over to one of our shipping partners for delivery.
Estimated transit times are:
United States: 5–18 business days
United Kingdom: 7–18 business days
Australia: 7–18 business days
Canada: 7–18 business days
Europe: 7–18 business days
Asia: 7–18 business days
These are estimated delivery timeframes and may occasionally be affected by factors outside our control, including customs processing, carrier delays, severe weather, public holidays, or unusually high shipping volumes.
We will cover shipping in greater detail in our separate Shipping Policy.
❓ Need Help?
Our Customer Support Team is available to assist with questions regarding your order, product, return, or refund.
On weekends and during periods of unusually high enquiry volume, responses may take up to 48 hours.
📧 Email: info@apexarn.com
Thank you for choosing Apexarn®. We appreciate your trust in us and are committed to providing a positive customer experience.